Refund Policy

When credits come back automatically, and how to get your money back for unused credits.

2026/10/22

Last updated: October 22, 2026

We sell reports as one-time credit packs. There are no subscriptions, so there is nothing to cancel.

Credits come back automatically when

  • A detector could not finish its part of a full report. If a report ends as "can't tell" because a detector failed to run, the credit is returned to your balance as soon as the report finishes. You don't need to ask. A "can't tell" after both detectors answered is a delivered report: every score and finding is on the record, and the credit is used.
  • A check fails (for example, the report cannot finish at all). No credit is used.

Money back for unused credits

  • Unused pack, within 14 days: if you haven't used any credit from a pack, we refund it in full. Write to support@aidetectorall.com from the email you paid with.
  • Partly used pack, within 14 days: we refund the unused credits, pro rata to what you paid for the pack.
  • After 14 days: credits stay valid for 365 days from purchase, but we don't refund them, except where the law says otherwise.

Used credits are not refundable: a report is digital content delivered immediately. If you are in the EU or UK, you agreed at checkout to receive it straight away, which ends the 14-day withdrawal right for the credits you use.

If something went wrong

If a report was clearly broken (it didn't load, the result was missing, or you were charged twice), write to us with the email you paid with and the date. We will fix it, return the credit, or refund you.

How refunds are paid

Refunds go back to the card or account you paid with, through our payment provider, Creem (the merchant of record). They usually appear within 5 to 10 business days, depending on your bank. Refunded credits are removed from your balance.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. Accounts with a chargeback may be suspended while it is open.

Contact

support@aidetectorall.com. We reply within two business days.